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Boosting Customer Engagement with Digital Assistants: A Recipe for Success

Updated: Oct 18, 2023

The rise of digital platforms and online ordering has redefined the restaurant industry. Today, a strong digital presence isn't merely an option; it's a vital part of success. Digital assistants have emerged as key players in this transformation, offering a bridge between restaurants and their customers. Through digital assistants, restaurants can provide customers with instant responses to common inquiries. These virtual helpers guide the customer through the menu, share nutritional details, help locate nearby branches, and even facilitate online ordering such as the following -

  • “What vegetarian options are available?”

  • “Can you tell me the ingredients of the chicken salad?”

  • “What is the closest location to me in San Diego?”

Consider a scenario where a customer wants to place a special order for a birthday celebration. With a digital assistant, they can simply ask, “Can I order a gluten-free cake with a custom message?” and receive immediate assistance and confirmation. This kind of instant, personalized interaction not only boosts customer engagement but also enhances the overall dining experience.

From beginner to expert in 30 seconds

By integrating digital assistants into their online platforms, restaurants can offer a level of service that sets them apart from the competition. From increasing online visibility to fostering brand loyalty, digital assistants could be the secret ingredient to success in the modern restaurant landscape.

“Boosting customer engagement is no small feat, but with digital assistants, businesses can offer a transformative experience that takes a guest from beginner to expert in a mere 30 seconds..”

Imagine a restaurant patron who's unfamiliar with the menu or the ordering process. Upon opening the restaurant's app, a digital assistant promptly greets them. This assistant, armed with information and an intuitive conversational interface, guides the guest through the menu, offering insights into ingredients, allergen information, and pairing suggestions. It can even answer complex questions about dietary preferences or the restaurant's sustainability practices.

A restaurant owner taps into the future, using Vistry's platform to gauge real-time customer sentiment, unlocking insights to elevate the dining experience.

Everything you need to transform your brand

Within seconds, the guest feels more knowledgeable and confident, navigating the menu like an expert and placing an order tailored to their liking. The transformation from a novice to a connoisseur happens within the blink of an eye, all thanks to a well-crafted digital assistant that understands the guest's needs and preferences.

The result is a level of engagement and satisfaction that keeps guests returning, proving that digital assistants are indeed a recipe for success in today's competitive market.


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