In today's fast-paced work environment, organizations are constantly seeking innovative ways to enhance employee experience and streamline internal processes. Our recent collaboration with a leading life sciences company exemplifies how deploying an AI-powered assistant can significantly improve people operations, reduce response times, and lower the volume of inbound support tickets.
The Challenge
The life sciences company faced a common challenge: employees needed timely and accurate information related to HR policies, benefits, and procedures. However, the traditional support channels were becoming overwhelmed, leading to longer response times and an increase in unresolved queries. The goal was clear—implement a solution that would not only provide instant responses to employee inquiries but also reduce the overall burden on the HR support team.
The Solution: AI Assistant for People Operations
Leveraging Microsoft’s cutting-edge technology, we developed and deployed an AI assistant tailored specifically for people operations. This AI assistant was integrated into the company’s existing Microsoft Office 365 environment, making it easily accessible to employees via a custom Teams App.
Key Features:
Real-Time Responses:Â The AI assistant provides employees with instant answers to a wide range of HR-related questions, from benefits inquiries to navigating internal procedures.
24/7 Availability:Â Employees can interact with the AI assistant at any time, ensuring that their needs are met even outside of regular office hours.
Seamless Integration: Deployed using Microsoft Copilot Studio, the AI assistant integrates smoothly with the company’s Microsoft Teams environment, requiring minimal training and ensuring quick adoption.
Deployment Process
The deployment process was straightforward and efficient, leveraging the powerful capabilities of Microsoft Copilot:
Custom Teams App:Â We designed a Microsoft Teams App that employees could easily access. This app served as the primary interface for interacting with the AI assistant.
Copilot Integration:Â The AI assistant was integrated with Microsoft Copilot, powered by our Generative AI platform, enabling it to understand natural language queries and provide contextually relevant responses.
Scalability: The solution was built with scalability in mind, allowing the life sciences company to expand the AI assistant’s capabilities as their needs evolve.
The Anticipated Impact
Following the deployment of the AI assistant, the company is expecting significant improvements in their people operations:
Faster Response Times:Â Employees are expected to receive immediate answers to their inquiries, with a substantial reduction in wait times compared to traditional support channels.
Reduction in Support Tickets:Â With the AI assistant managing common queries, the number of inbound tickets is anticipated to decrease, enabling the HR team to focus on more complex issues.
Enhanced Employee Experience:Â The availability of instant support is projected to greatly enhance the overall employee experience, leading to higher satisfaction and engagement levels.
Looking Ahead
This successful deployment highlights the transformative potential of AI in people operations within the life sciences industry. By integrating advanced AI solutions with existing workplace tools like Office 365 and Microsoft Teams, organizations can not only streamline their internal processes but also create a more responsive and supportive environment for their employees.
As we continue to refine and expand our AI offerings, we remain committed to helping companies in the life sciences sector and beyond achieve operational excellence and enhance their employee experience through innovative technology solutions.
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